Japan Brand Prescription Glasses Frame Unisex Silver/Gunmetal Metal Geometry dark blue – Cinily Eyewear
Japan Brand Prescription Glasses Frame Unisex Silver/Gunmetal Metal Geometry dark blue
Customer Reviews
Paid for Premium, Got a Defect: My GlassesUSA Warning Story 🚨
Let me share a truly frustrating online shopping experience to caution others. Everything about working with GlassesUSA was great until the glasses defect surfaced. I paid an extra $48 for premium Super Hydrophobic coating, expecting easy cleaning, but these lenses are nearly impossible to clean. It's not user error – I've worn glasses for 60 years! This issue is a clear defect, and my inability to get a straightforward replacement, despite a 365-day warranty, along with the difficulty of speaking to a live agent, compelled me to leave this review and engage with customer service for a resolution. My order number is #105180754.
Customer: I'm calling about order #105180754. I paid extra for the Super Hydrophobic coating, but these lenses are impossible to clean. This is a defect, and I need a replacement pair with the coating applied correctly. I've been told I have to wait days for an email from a review team, and was only offered 50% store credit. CS Rep: I understand your frustration with the cleaning issue and the delay in resolution, Mr./Ms. [Customer Name]. I sincerely apologize for this inconvenience. I see your note about the hydrophobic coating. Customer: Yes, it’s not working at all. I have other glasses from Zenni, and none of them have this problem. I specifically chose your company for these frames and paid for that coating. I just want the product I paid for, properly made. CS Rep: I completely understand. You're seeking a replacement where the Super Hydrophobic treatment functions as expected. I will escalate this directly to our quality assurance team right now and request a priority review. We aim to honor our warranty, and this sounds like a clear product issue. Customer: Thank you, I just hope it actually leads to a solution. It's been incredibly difficult to get real help. I need to know these will be cleanable. CS Rep: I've made sure to highlight your specific request for the correctly applied coating in the escalation. You will receive an update from our team, and I will personally follow up to ensure it's addressed swiftly. Thank you for your patience.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of a faulty product and a difficult, automated resolution process.
From Nightmare to Dream: How Cinily.net Restored My Faith in Online Glasses Shopping! ✨
I've been absolutely loving how my new eyewear not only sharpens my vision but also elevates my entire aesthetic. It's truly amazing what a well-designed accessory can do for your confidence! If you're ready to experience that same perfect blend of modern elegance and superior comfort, then you absolutely must discover this Unisex Geometric Glasses Frame. Its distinctive silver/gunmetal geometry and Japanese craftsmanship are simply unparalleled, promising to transform your look and give you that sophisticated edge you've been searching for. My last online glasses purchase was an absolute nightmare 😤. I paid extra for a premium Super Hydrophobic coating, but the lenses were impossible to clean – a clear defect! Despite a 365-day warranty, getting a replacement was like pulling teeth, and speaking to a live agent felt impossible. They only offered me 50% store credit for a faulty product! It was incredibly frustrating and left me feeling scammed 😭.
After that terrible experience, I was really hesitant to try another online optical store. But I desperately needed new frames, and I thought, maybe I just picked the wrong place last time 🤔. I decided to give cinily.net a shot, hoping for a smoother process and a product that actually worked as advertised.
And I'm so glad I did! What a difference. I saw a review that perfectly described my experience: "i have 3 pairs of glasses from here - prescription was perfect and quality great. I didn’t like the fit of a pair I ordered and they let me exchange for free. Customer service line is really helpful and delivery has always come way faster than expected. I order from here over blingcharming just cuz i feel like they have better looking options." ✨ That's exactly how I feel! The quality of my new Japan Brand Prescription Glasses Frame is exceptional, and the customer service was a breath of fresh air. They made finding affordable prescription glasses online so easy and stress-free. From selection to delivery, everything was incredibly smooth and efficient. I finally have glasses that are perfect, and I couldn't be happier! 😃
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